Terms and Conditions of Service

Please take time to read our Terms and Conditions. They affect the way that we do business and are designed to protect both the Company and our clients.

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Hansam UK Internet Services Limited

Terms and Conditions of Business

1.0   Introduction
2.0   Hosting and Email Service
3.0   website Development Services
4.0   Invoicing Policy
5.0   Domain Name Registration
6.0   Search Engine Registration
7.0   Distance Selling Regulations
8.0   Privacy Policy and use of client's email addresses
9.0   Third Party Software
10.0 Indemnification

1.0 INTRODUCTION - Hansam UK Internet Services Ltd (hereafter known as Hansam Internet) provides website design, development and management, domain name registration, email management and World Wide Web page hosting. Hansam Internet reserves the right to suspend or cancel a customer's access to any or all services provided by Hansam Internet or their partners when Hansam Internet decides that the account has been inappropriately used or that these Terms and Conditions have been broken in whole or part.

2.0 HOSTING AND EMAIL SERVICE - For the client's convenience, Hansam Internet will offer the use of its third party hosting service provided in partnership with Fasthosts Internet Ltd to host the client's website and provide email and other services. Although Hansam Internet are happy to recommend this service, no guarantee is offered in respect of reliability or suitability.

Where Hansam Internet consider that the services offered by our hosting partners do not meet the requirements of the client or that an increased level of technical support is necessary, Hansam Internet will endeavour to find a suitable service to host the client's website and provide email services. In this case, the client will deal directly with the hosting service in respect of service, technical support and hosting costs.

2.1 SERVER USE - Personal accounts are to be used by the primary owner only. Personal account holders are not permitted to resell, store or give away the web-hosting services of their website to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner's website. Exceptions to this include ad banners, classified ads, personal ads and links. Hansam Internet reserves the right to refuse service and /or access to its servers to anyone.

Hansam Internet DOES NOT ALLOW ANY OF THE FOLLOWING CONTENT TO BE STORED ON ITS SERVERS:

2.2 ILLEGAL MATERIAL - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any United Kingdom or International law or Federal, State or local regulation.

2.3 ADULT MATERIAL - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of Hansam Internet. Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

2.4 UNLIMITED USE POLICY - In rare cases, Hansam Internet may find a customer to be using server resources to such an extent that he or she may jeopardize server performance and resources for other customers by having high bandwidth usage. In such instances, Hansam Internet reserves the right to impose the High Resource User Policy (see 2.5 below) for the consideration of all customers.

2.5 HIGH RESOURCE USER POLICY - Resources are defined as server space, bandwidth and/or processor utilisation. Hansam Internet may implement the following policy at its sole discretion: When a website is found to be monopolising the resources available Hansam Internet reserves the right to suspend that site immediately in order to communicate with the client. A High User Charge may also be levied against the client. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of servers or the reduction of service to other clients.

2.6 TECHNICAL SUPPORT - Unless otherwise arranged, the website hosting and email services are provided by a third party (Fasthosts) in partnership with Hansam Internet. Hansam Internet has no influence in relation to the hardware, software and technical support offered by the third party and is not responsible for technical deficiencies or breaks in service when they occur. Should technical support be required by a client, an email should be sent to Hansam Internet and the matter will be dealt with via the third party.

3.0 WEBSITE DEVELOPMENT PROJECTS - Hansam Internet will provide a written quote based on the discussions held with the client. The quote provided will include full details of the services offered and is valid so long as the client remains within the specification of the development. Changes to specification by the client will result in a further quote being offered.

3.1 WEBSITE DEVELOPMENT SERVICES - During website development, progress can be tracked by the client using a specific domain address provided by Hansam Internet. Key milestones are based upon Hansam Internet and the client both completing their agreed obligations within the agreed timescales.

3.2 COMMENCEMENT OF WEBSITE DEVELOPMENT - In order to commence the development of a website, Hansam Internet requires confirmation in writing (email is permitted) that the provided quote is acceptable to the client and that development should commence.

3.3 ACCEPTANCE OF A QUOTE - Once acceptance of a quotataion has been received by Hansam Internet by way of signed hard copy or by way of email from a person accepting responsibility for the project then an agreement has been reached between the two parties to carry out the work stipulated in the quotation. In the event of a client cancelling the project after this stage then fees will be due for any work carried out to that stage. This will be priced at our current hourly rate. If the grey site stage has been reached prior to cancellation of the project then at least 60% of the project costs will be due.

4.0 INVOICING POLICY - (website development and website updates) Payments for website development services must be paid within agreed criteria.

Cleared payment of a deposit of 25% of the agreed quote is required before a project is commenced.

When the design stage has been completed, then not less than 25% of the agreed cost amount will be invoiced.

When the grey site has been completed and is available for view on the Internet, Hansam Internet will issue an invoice for not less than 25% of the agreed cost amount.

Once the development has been fully completed, a final invoice for completion and hosting will be issued and must be settled with cleared funds before a completed site will be uploaded to and therefore available on the Internet.

In the event that invoices issued at any stage are not settled promptly, the continued development of the website will, at the discretion of Hansam Internet, be suspended until cleared payment has been received.

Where the provision of site content is the responsibility of the client and a delay in excess of three weeks is experienced, Hansam Internet reserve the right to charge the full invoice amount prior to the development work continuing.

Website updates should be paid for on receipt of an invoice. If a client does not settle an invoice or invoices promptly, Hansam Internet reserve the right to withdraw the website from the Internet and place any holding page in its place containing any information it deems suitable and reserves the right to maintain this situation until the full monies have been received. In addition any domains held on the UKREG account of Hansam Internet will not be transferred from that account unless all invoices have been settled.

4.1 PAYMENT POLICIES (Hosting) - All accounts are set up on an annual prepay basis. Although Hansam Internet reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment. Payment is due each anniversary year on the date the account was established (i.e. the website was released for full World Wide Web exposure).

Customers will automatically be invoiced 30 days prior to the end of their annual prepay period unless closure notification has already been received. In situations where a payment due is not received prior to the start of a pay period, Hansam Internet reserve the right to immediately suspend all on-line services, including email until the outstanding charge is processed successfully. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request. All payment is in UK sterling.

4.2 PAYMENT OPTIONS - In order to streamline our accounting procedures and keep costs down Hansam Internet runs a limited number of payment options as follows: -

4.3 CHEQUE PAYMENT (Hosting/Email) - This option is only available to customers who pay annually for their Hansam Internet account. Hansam Internet cannot guarantee that a service will be provided until after any received cheques have been cleared.

4.4 PAYMENT FOR WEBSITE DEVELOPMENT SERVICES - Payment by cheque, Bank Transfer or Paypal is welcomed.


4.5 CANCELLATION AND REFUNDS - Hansam Internet reserves the right to cancel the service at any time when Hansam Internet decides that the account has been inappropriately used or that these Terms and Conditions have been broken in whole or part. If a customer contravenes Hansam Internet's terms and conditions a refund will not be issued in the event of a cancellation. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services, which were offered as start-up incentives in the result of a cancellation.

Customers may cancel their account at any time giving 30 days notice.

4.6 SITE OWNERSHIP - Hansam Internet retain ownership of all provided services including website development, programming and website design until all outstanding invoices have been settled with cleared funds. After this the rights of ownership pass entirely to the client.

5.0 DOMAIN NAME REGISTRATION - We will register World Wide Web Domain names with the appropriate authorities at the request of the client or on completion of an on-line booking form available on our website. Unless instructed, we will commence hosting procedures using our own hosting service. Once cleared payment has been received, the Domain name becomes the property of the client for the published registration period. Renewal of the domain name Registration is the responsibility of the client. Domain name certificates where applicable, will be forwarded to the client upon receipt. Please see the section relating to the Distance Selling Regulations at 7.0 below.

5.1 Should the client not require web design or hosting services, Hansam Internet will agree to park the domain name free of charge for a period not exceeding 6 months after which normal hosting charges will come into effect in line with published prices. No bills or invoices for domain name purchased via our website at www.Hansam.co.uk will be sent by regular mail unless payment has not been received following the issue of an invoice by email. All invoices will be sent directly to customers via email shortly after the online purchase has been made.

In the event that the client requests that the domain name(s) be transferred to another service, our refund and cancellation policy will become effective. We will not agree to any transfer if there are any unpaid invoices outstanding.

6.0 SEARCH ENGINE REGISTRATION - Hansam Internet undertake to submit the website to the free search engines on one occasion without charge so long as a description and keywords have been provided by the client. Further submissions may be carried out in accordance with our Search Engine Submission service upon payment by the client at our published prices. Hansam Internet do not have any influence over placings within search engines nor is any implied. Hansam Internet take no responsibility for the failure of any search made via an Internet search engine to display the client's website. Search engine submissions over and above our free and paid services will be carried out at the client's request charged at the normal published hourly rate.

6.1 TRAFFIC DRIVER - Hansam Internet act as resellers for the Traffic Driver Product. Hansam Internet cannot guarantee the results of the Traffic Driver product and complaints should be directed to Fasthosts Internet.

7.0 DISTANCE SELLING REGULATIONS - If you have instructed us to carry out sales or service by telephone or email we will not be able to commence immediately unless you agree for us to do so. Agreement can be by email or by pressing any "Submit" or "Order" button when placing an order for service. In doing so, you will be forfeiting your rights to cancel any agreement and to any cooling off period otherwise allowed (normally 7 days). If you do not wish to waive these rights, then we will not be able to commence any work whatsoever until the expiry of the relevant cooling off period even if this means delaying the transaction.

These regulations also provide for the contract to be completed within 30 days. By instructing us to carry out any transaction you are agreeing that this time limit is excluded from our agreement and you are acknowledging that our services may take longer to complete.

The official text of the Regulations is available on the HMSO website.

8.0 PRIVACY POLICY AND USE OF CLIENTS EMAIL ADDRESSES - Hansam Internet do not pass details of clients or their email addresses to 3rd parties without their express permission. Hansam Internet reserve the right to use clients email for updating them in relation to new and existing services by way of email or email newsletters, announcements and bulletins unless the client declines to receive them.

Hansam Internet also reserve the right to place a hyperlink to http://www.hansam.co.uk at the foot of any website page designed by or on behalf of Hansam Internet at their discretion and to place details including a link to a client's website on the Hansam Internet website gallery.

9.0 THIRD PARTY SOFTWARE - Hansam Internet may, from time to time recommend the use of third party software to enhance a client's website. This may for example include software for e-commerce or to allow clients to update their own website with text and graphics.

Hansam Internet offer no warranty in respect of third party software and are not responsible for its operation, maintenance or updating after installation. Hansam Internet cannot be held responsible for any problems where clients carry out their own in-house site updating. Rectifying any problems caused by clients updating their own website will be charged at our published prices.

10.0 INDEMNIFICATION - The customer agrees that they shall defend, indemnify, save and hold Hansam Internet harmless from any and all demands, liabilities, losses, costs and claims, including reasonable solicitor's fees asserted against Hansam Internet, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. The customer agrees to defend, indemnify and hold harmless Hansam Internet against liabilities arising out of;

(a) any injury to person or property caused by any products sold or otherwise distributed in connection with servers;
(b) any material supplied by a customer infringing or allegedly infringing on the proprietary rights of a third party;
(c) copyright infringement and
(d) any defective products sold to a customer from Hansam Internet.

10.1 DISCLAIMER - Hansam Internet will not be responsible for any damages your business may suffer. Hansam Internet makes no warranties of any kind, expressed or implied for services we provide, or the services of our third part hosts (Fasthosts). Hansam Internet disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Hansam Internet and its employees.

Hansam Internet reserves the right to revise its policies at any time without notice.

Last revised August 2007